Development impact

All of our employee development programs are specially designed to enhance and refine our employees’ skills and to equip them with the tools they need to meet our clients’ ever-evolving needs.

Take, for example, our UBS Leadership & Skills Development umbrella program. It’s an immersive initiative aimed at developing client advisors and leaders within our organization - with our Leadership Excellence Accelerator Diploma (LEAD) and professional certification as key pillars.

Targeting senior leaders in our Global Wealth Management division, LEAD focuses on building high levels of competency in leading people, client interaction, change, growth and leading for enablement. Program benefits include providing opportunities for participants to solve current business challenges, fostering knowledge exchange, peer learning and collaboration, supporting systematic skills development to drive business growth, and enabling effective leadership. Launched in 2020, this program is constantly reviewed and improved every year for maximum impact and to address current market challenges and opportunities.

Our client advisors and other key client-facing staff go through our externally recognized certification program. Originally created within UBS to combine the development of highly specialized functional know-how with practical application, this program is now available to the banking industry. Further, since 2015, UBS has maintained the leading position in updating learning objectives, and we’ve adapted the program’s body of knowledge to put greater emphasis on sustainable investing, digital client management and interaction.

We nominate client advisors to achieve their initial certification within two years of starting their role, and recertification is required every three years. Benefits include:

• a curriculum of practical and client-focused training that exceeds the external accreditation set by ISO 17024
• client advisors meet the UBS Quality Standards for knowledge and competence and are equipped to deliver the high-quality client experience standards set for their segment

In supporting externally recognized certification for all relevant role holders, UBS sets clear expectations for the quality of delivery on our client promise. Client-facing staff with relationship responsibility in turn benefit from above-average success with clients.